Help Center

 

Payment Options
What payment methods does artnaturals accept?
artnaturals accepts all major Credit Cards (VISA, MasterCard, American Express, Discover), Paypal, and Amazon Payments.
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Returns and Exchanges
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 5-10 business days.
Is it easy to return items?
Once your return is approved, you'll receive step-by-step instructions and in some cases a prepaid shipping label via email.
What items are returnable?
Oil diffusers and Items unopened and purchased in the last 90 days.
What items are non-refundable?
Items marked as final sale, and free gifts or promotional items with retail value.
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Order Info
How do I cancel or change an order?
We make every attempt to expedite the processing of your order right away, therefore cancellations may not be available if your package is already shipped. If you would like to cancel a order that has already been shipped, please review our return policy and take steps to proceed with a return.
How do I check on the status of my order?

You can check on the status of your order by clicking here.

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Coupons and Promotions
How do I apply a promo code?
Promotional codes can be applied on the Cart or Checkout page by entering the promotional code in the discount code field and clicking the “Apply” button.
How do I redeem and artnaturals gift card?
Gift card values are as good as cash when used on the artnaturals website. Gift Cards that are lost, stolen, or the PIN has already been redeemed, are subject to loss. We can not ensure the safety of your gift card redemption once it has been issued.
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Shipping
What shipping options does artnaturals offer?
We currently offer standard ground shipping (5-10 business days on average)
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Contact
What is the best way to contact artnaturals?
You can contact artnaturals by Phone at 1-855-ART-4488 Monday – Friday 10am – 5pm PST By Email at [email protected] (Please allow up to 1 business day for reply) On facebook at https://www.facebook.com/artnaturalsUSA
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Customer Account
Why should I create an account with artnaturals?

By creating an account, you can easily access your order history, change, or update saved addresses and easily return products you have purchased.

How do I recover my password?
You can use the “Reset Password” option link that is available on the Account Login / Registration page. This feature will send an email to the email address associated with your account with details to update your password.
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Satisfaction Guarantee
What is artnaturals satisfaction guarantee?
We guarantee that you’ll love our products! If for any reason you are not happy with your product, we’ll refund or replace your Order up to 30 days after the delivery date. No questions asked!
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Terms and Conditions
What are artnaturals Terms and Conditions?

Full Terms and Conditions can be found here.

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