FAQ



[vc_row][vc_column width="1/1"][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/1"][vc_toggle title="WHERE CAN I BUY YOUR PRODUCT IN STORES?" open="false" style="bordered"]Currently we exclusively sell our products online on our website and through Amazon. They are not available in any nationwide stores.[/vc_toggle][vc_toggle title="ARE YOUR PRODUCTS CRUELTY FREE? HAVE THEY BEEN TESTED ON ANIMALS?" open="false" style="bordered"]Art Naturals products have in no way been tested on animals and are cruelty free. We are passionate about providing pure, premium natural and organic products (and ingredients) and will not offer animal based or animal tested products. Vegan-friendly.[/vc_toggle][vc_toggle title="HOW QUICKLY WILL MY ORDER SHIP?" open="false" style="bordered"]Most orders will be completed and shipped within 24-48 hours. If there are any concerns with timing or special requests please get in touch with us prior to placing your order.[/vc_toggle][vc_toggle title="WHAT SHIPPING OPTIONS ARE AVAILABLE?" open="false" style="bordered"]You'll have the option to select Standard, Expedited and Priority Shipping once an item is placed in the cart.[/vc_toggle][vc_toggle title="WHAT'S THE RETURN POLICY?" open="false" style="bordered"]Art Naturals proudly offers a lifetime satisfaction guarantee on all products.Simply get in touch with us by phone, email or by the form available on site. Provide us with your order information and we will work to ensure your total satisfaction with your purchase.[/vc_toggle][vc_toggle title="I WOULD LOVE TO RECEIVE FREE PRODUCTS FOR REVIEW. WHERE DO I SIGN UP?" open="false" style="bordered"]If you are interested in receiving complimentary products, make sure to join our mailing list. We host promotions from time to time, offering free products in exchange for your honest and unbiased opinion. Make sure to sign up now so you don't miss out on the next opportunity![/vc_toggle][vc_toggle title="HOW TO RECEIVE A REFUND ON AN ORDER?" open="false" style="bordered"]If you would like a refund for your order, simply contact us through e-mail or by phone and let us know. Make sure to have your Order Number ready since we need that piece of information to issue the refund. Refunds are processed within 1-3 business days back onto the method that was used to make the purchase.[/vc_toggle][vc_toggle title="CAN I USE YOUR PRODUCTS IF I AM PREGNANT AND/OR NURSING?" open="false" style="bordered"]Our products have not been tested on pregnant or nursing women. Therefore we recommend consulting your doctor or obstetrician for expert guidance.[/vc_toggle][vc_toggle title="DO I NEED TO EXFOLIATE? HOW OFTEN?" open="false" style="bordered"]Exfoliation is key to seeing the best results with any serum, as to get rid of any dead skin cells which may form a barrier, keeping the serum from penetratingdeep into the layers of skin. Depending on your age, you should be exfoliating 2-3 times a week (younger skin needing less exfoliating than more mature skin.)[/vc_toggle][vc_toggle title="HOW MUCH SERUM SHOULD I USE?" open="false" style="bordered"]It's important to note that our serums are potent and can dry out the skin if too much is used. Just a thin layer is all that's needed.[/vc_toggle][vc_toggle title="WHEN USING BOTH THE VITAMIN C SERUM AND HYALURONIC ACID SERUM, SHOULD I USE BOTH AT THE SAME TIME OR ONE IN THE MORNING AND ONE IN THE EVENING?" open="false" style="bordered"]Yes, you are supposed to use both serums at the same time, however, do not mix them in the palm of your hand. After cleansing and exfoliating the skin, (exfoliation is to be done at least twice a week), you will apply the Vitamin C Serum first, and allow to dry for several minutes. Next, apply the Hyaluronic Acid Serum and allow to dry for several minutes, and lastly apply your moisturizer and eye treatment. Nighttime is the best time for use, as skin repairs itself while you sleep.[/vc_toggle][vc_toggle title="HOW ARE THESE SERUMS ABLE TO PENETRATE DEEPER BELOW THE SURFACE THAN OTHER SKIN CARE PRODUCTS?" open="false" style="bordered"]Serums are molecularly structured to penetrate deep into the pores and layers of the skin, which is why they've become such an important part of the skincare regime.[/vc_toggle][vc_toggle title="DO YOUR PRODUCTS CONTAIN PARABENS OR PABAS?" open="false" style="bordered"]None of our products contain parabens or pabas, and they never will. Our focus is on providing natural and organic products, without the use of harsh chemicals.[/vc_toggle][vc_toggle title="SHOULD I BE USING YOUR SERUMS IN THE MORNING OR AT NIGHT?" open="false" style="bordered"]You may apply our serums both morning and evening if you wish. Just make sure your skin is clean and exfoliated before applying. (However, those with sensitive skin should only start out using once a day, which should be nighttime.) Your skin heals itself during sleep, therefore, serums should always be used before bedtime.[/vc_toggle][vc_toggle title="DO I NEED TO REFRIGERATE MY SERUM?" open="false" style="bordered"]While it's not necessary, you can absolutely refrigerate your serum. Some people do it for a nice, cool feeling as they apply it to their skin. The serum has a shelf life of two years, as long as you keep it out of direct heat and sunlight.[/vc_toggle][/vc_column][/vc_row]

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